Financial research outsourcing : FAQ

Will outsourced financial research outsourcing work for me?

Yes. It works very well. As a matter of fact it is much easier to outsource when you are smaller company, as you have direct control over the work. We work with many small firms and you can be assured that we give the same level of care and attention to all our clients irrespective of their size.

Is there a fixed cost per month?

There is no fixed cost and we only charge per hour. You can use us when required.

Do we have to sign any long term contract?

No. We clearly understand that outsourcing services are based on a mutually co-operative and successful engagement of both parties and so we believe in flexibility. So we do not want to tie-in our clients with any binding long term contracts. However, if you require a long-term contract, we are happy to do so.

How can I communicate with (y)our offshore research analyst?

You can communicate through instant chat, e-mail and phone. Infact, our analyst will be online during morning US hours and so you can get to talk to them instantly. It is just like having a colleague at your own office.

How will you resolve any of my questions? Will you ever talk to our client directly?

No. We will never ever talk to any of your clients. Our service level agreement clearly mentions this and you will be the only point of contact for us. Regarding the queries, we will make a list of questions and send it to you, and you can direct the questions to your client and get back the answers and forward it to us.

How does it affect our existing set-up?

Your existing set-up remains the same. Our service is an improvisation of the existing process to get it work economically and more important, efficiently. So our services works seamlessly, without disturbing your existing setup in anyway.

What are the advantages of using your outsourcing services?

On an average we guarantee a 40-50% cost savings. No fixed monthly payments. You can grow quickly with no further investment and don't have to worry about sudden peak workload. Use us only when required - no work/no cost and you can focus your efforts on expanding your business further.

How does the outsourcing process work?

You send us the requirements on the research you need to get done. We receive the information, complete the work, verify and send it back to you. The process varies from client to client. Please call or email us to find how we can work for you.

How safe is your document transfer system?

We use a highly secure online application and we transfer the documents using secure protocols which are used by banks and financial institutions for transferring their information like credit card information etc. We strictly follow the principles of Data-Protection Act 1998 and Privacy Policy. You peace of mind is ensured and your data is in safe hands and is highly secure.

How secure is your facilities?

Our staff do not get access to any removable media like printers, email, data disks etc. Our secure high end servers are located in USA and we also do disaster recovery process as per the criticality of the requirement. We sign non-disclosure agreements with all our employees.

We are not computer experts. Will you provide technical help for FREE?

Yes. We definitely do. We will have staff from local US offices visit you, set up the process and provide you all the necessary training. We also offer FREE telephone and mail support when you need any further assistance. So you never have to worry about lack of in-house technical staff.

Do you offer a FREE trial of your services?

Yes. We offer an absolutely No-obligation FREE trial of our services. Take advantage of our FREE trial offer and get an insight into our quality, service levels etc., for free of cost.

We are a small company and we might need work only on a part-time basis? Is this possible?

Yes. We work with many small companies and we can arrange to work only on part-time basis.

How flexible are your outsourcing services?

We are very much customer-focussed and our clients' are the foremost in our priority list and our culture "Listen,Serve,Excel" reflects the way we work. We listen to any changing scenario of our clients and we adapt our services to the needs of our clients.

How do we start with you?

Please call at our TOLL FREE number 877-423-3872 or email us, we could get you started sometimes even the same day.